Frequently Asked Questions

1. What does Pippora create?

We specialize in custom artwork and personalized gifts — including pet portraits, mugs, ornaments, apparel, and home décor. Every piece is made with love and designed to celebrate the people and pets who make life special.

2. How do I order a custom piece?

It’s easy!
Just choose your product, upload your photo (if required), enter personalization details, and place your order.
We’ll take care of the rest and keep you updated along the way.

3. What kind of photo works best for custom pet art?

Clear, well-lit images work wonders.
Tips for best results:

  • Natural lighting (outdoor or near a window)

  • Pet facing the camera

  • No heavy shadows or filters

  • Sharp focus on eyes and face

If you’re unsure, send us your photo — we’re happy to review it before you order!

4. Can I preview my artwork before it’s made?

Yes! We provide a digital proof with most custom art orders.
You’ll be able to approve your design before it’s printed and shipped.

5. How long does production take?

Production times vary based on the product:

  • Custom digital portraits: Instantly with the Life previews

  • Printed products (mugs, apparel, ornaments): 3–7 business days

Shipping time is separate and depends on your location.

Need it fast? Reach out — we’ll do our best to help!

6. Do you ship worldwide?

No, we proudly ship in the USA.
Shipping fees and delivery times will be shown at checkout.

7. What is your return policy?

Because our items are custom-made, we can't accept returns or cancellations once production begins.

However, if there’s any issue with your order (damaged item, wrong print, etc.), contact us and we'll make it right.
Your happiness means everything to us.